HOW CAN WE HELP?
Get help with your order, delivery, sizing, returns or product questions. Everything you need, in one place.
Secure support
Your request stays private
Clear updates
Follow every response
FTS Assistant
Quick answers, any time
Support
Choose what you need help with.
No demo features. No confusing dashboard. Just direct access to the right support path.
Track an order
Check your order status, dispatch progress or tracking details.
Track orderReturns & exchanges
Get help with a return, exchange, damaged item or incorrect order.
Start requestSizing help
Find the right fit before ordering or ask about a specific product.
View sizingShipping
Information about dispatch, delivery times and shipping updates.
Shipping helpOrders
Need an update on your order?
Send us your order number and checkout email. We can help with payment confirmation, fulfilment, dispatch, tracking and delivery issues.
Check my orderWhat to include
This helps us respond faster
Your order number
Email used at checkout
A short description of the issue
Photos, when an item is damaged or incorrect
Sizing support
Tell us your usual size, preferred fit and the product you are looking at. FTS Assistant can help you choose.
Shipping support
Ask about dispatch, tracking, delays, delivery attempts or an address issue before fulfilment.
Frequently asked questions
How do I check my order status?
Open a support request and include your order number and the email address used at checkout. We will verify the order and send you the latest status.
Can I change or cancel an order?
Contact us as quickly as possible. Once an order has entered production or has been dispatched, changes may no longer be possible.
What should I include in a return request?
Include your order number, the item concerned, the reason for the return and clear photos when the item is damaged or incorrect.
How quickly will support reply?
We aim to reply as soon as possible during normal working days. Complex order or delivery cases may require additional verification.
Still need help?
Create a support request and keep every reply, file and update together in one secure conversation.
Create support request